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Delivery terms

 

Order acceptance and payment

This site uses "Paypal" secure system to accept payment. If you do not have a Paypal account you can still use your credit card to pay as a "Guest" checkout. I will normally send you an email to confirm despatch of your order, either directly or via Paypal tracking update. In the unlikely event that I cannot fulfill your order I will let you know and refund your payment.

 

Postage and Packaging

UK postage is charged according to the total value of the shopping cart and is shown before you checkout.

  • 00.01 - 19.99           £3.20
  • 20.00 - 49.99           £4.70
  • 50.00 - 69.99           £6.50
  • 70.00 - 99.99           £8.20
  • 100.00 and over      £11.00

I use Royal Mail signed for services as standard. For other services such as Special Delivery please contact me.

Each item is carefully wrapped in tissue unless organza bag or gift-box is included, then put into a jiffy bag, postal bag, or box for shipping. Your parcel will normally be shipped within three working days from receipt of your cleared payment. 

The customer is responsible for providing a complete, valid, current address. Parcels returned as undeliverable will need to pay for re-posting to corrected address.

 

International customers
International customers please message me using the "contact" form for postage rate to your country. Since many items are small and lightweight, airmail shipping may be less than you think. I currently do not ship soaps overseas.

All my items are made in and shipped from England. Please note that International buyers are responsible for any and all duties and customs charges that may be incurred.

 

Returns
I expect you to be delighted with your purchase. If for any reason you are not then please contact me immediately so we can put things right.

But if you should decide to cancel your order, stock items may be returned within fourteen days of receipt for any reason providing they are unused, with all labels attached and in original packaging.

Once the returned item has been received and checked I will refund the item price. Return postage costs are the responsibility of the buyer.

If the item was personalised or made to order it is non-returnable, but if there is a problem please contact me and we can try to work out a solution.

 

 

 

 

 

 


 

 

 

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